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Risk Rating your client

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Risk Rating your client

DocFox offers the ability for you to risk rate your client. Your Risk Rating Framework is designed to ensure that all your clients are risk-rated according to the same rules. DocFox standardises the process across your business and makes your risk rating methodology auditable. The total weightings will be calculated based on the answers provided and this will give you the risk rating status for your client. This is according to the Risk Rating Framework that your Institution has configured and implemented.

How to Risk Rate your client #

  1. Navigate to the Risk Rating section on the navigation panel.
  2. Provide a response to all questions.
  3. Once you have answered all the questions, click ‘Calculate Score’.
  4. The risk rating status will now appear according to the answers that have been provided.
  5. You will have the option to upload an Enhanced Due Diligence (EDD) document to support the risk rating status.
  6. Depending on how your framework is configured, the status of your client will determine when the application is up for review. For example, if your client comes back as Low Risk then the application review date will be in 5 years time. 
  7. Whoever the managing user is of the application will be notified in advance to review the application depending on the risk rating status. The email notification will be sent a week before the renewal date depending on the way you have configured the risk rating framework. By Default, Low risk is every 5 years, Medium risk is every 3 years and High risk is every year. 
  8. Please visit the section on How to Review an Application here
Note: DocFox has allowed for additional EDD documents to be uploaded at any time and this has no impact on the application status. You may Approve the application without uploading any EDD and can upload the document even after the application has been Approved.


If you would like to make changes to your current Risk Rating Framework then please contact support@docfox.co.za or use the Live Chat button in the software to get in touch with our Customer Support Team.

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